J&K Introduces An Integrated Grievance Redressal And Monitoring System For The First Time.

In an attempt to connect all departments of the government, the j&k government is going to roll out the first-ever J&K Integrated Grievance Redressal and Monitoring System. After complaints that officers were available to address grievances of people, Jammu and Kashmir Lieutenant Governor Manoj Sinha on Friday unveiled maiden Integrated system. “After meeting various delegations and journalists recently, we came to know that officers from the administration and other departments related to governance aren’t available for the people. So we have rolled out J&K IGRMS,” the Lieutenant governor said. This system has designated call centers and the status of complaints will be available online. There will be a minute by minute status update of the grievances on the portal. And if any laxity will be found, we can talk to the concerned officers. The revamped system will decentralise the handling and redressal of public grievances by making District Collectors/Deputy Commissioners as the primary level of receiving, disposing and monitoring grievances. As such, the existing portal has now been integrated downwards to the district level by mapping another nearly 1,500 public offices in 20 districts of the Union Territory. He said that another decision taken in the SAC was that district Superintendents of Police and Deputy Commissioners will remain present for people in their offices from 10:30 am to 11:30 am five days a week from Monday. “Similar directions are for the Divisional Commissioners and IGP’s of Jammu and Kashmir regions,” he said as per Kashmir News Observer.

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